Shipping & Sippin'
Please Note:
You can return any Very Matcha product within 60 days, even if it’s used. We want you to be thrilled with your purchase, but the product should be at least 50% full. Empty products, unfortunately, are not accepted and are not covered by our return policy.
Got a complimentary gift with your order? Lucky you! If you decide to return your purchase, please return the gift too. These little extras are special bonuses, and if you choose not to return them, we reserve the right to charge you the value of the gift.
To kickstart a return, we need to hear from you first! Without a return notification, we can't process the return, and you won't be eligible for a refund. Refunds are provided only after we receive your returned products.
Ready to make a return? You’ve got 60 days! Simply have your order number and postal code handy (you can find them in your shipment confirmation email). Email us at hello@very-matcha.com and we’ll get back to you ASAP.
TIP: Pack fragile products carefully. We recommend using the original box your product was delivered in. Proper packing keeps your goodies safe during the return journey, as we’re not responsible for any damage caused during shipping.
Got more questions? Check out our MAQ or contact us for further support.
Below you will find the shipping times and delivery costs per country. Please do note this is the estimated delivery time, it may vary. If your order value is below €50, then the shipping costs within the Netherlands are €5,95 and €6,95 for Belgium.
EUROPE
The Netherlands |
1-5 working days |
FREE! (above € 50) |
Belgium |
1-5 working days |
FREE! (above € 75) |
France |
2-7 working days |
FREE! (above € 75) |
Germany |
2-7 working days |
FREE! (above € 75) |
United Kingdom |
5-10 working days |
€ 12,50 |
Rest of Europe |
5-15 working days |
€ 11,95 |
REST OF THE WORLD
United States |
10-15 working days |
€ 19,95 |